FAQ

Frequently Asked Questions (FAQ)

Products & Authenticity

Are your products brand new and authentic? Yes. Every item in our catalog is a genuine, 100% brand-new Elite Robots collaborative robot (cobot). We work directly with trusted suppliers to ensure authentic inventory and direct-from-supplier fulfillment.
Is Techno Wrld an official or certified Elite Robots dealer? Techno Wrld is an independent online retailer and reseller. While we specialize in and source authentic Elite Robots hardware, we are not an official or certified Elite Robots dealer.

Ordering & Pricing

Are there any hidden handling or destination fees? No. We operate with 100% transparent pricing. The price displayed at checkout is your final price.
What payment methods do you accept? All transactions are securely processed in USD ($) via Level 1 PCI DSS compliant gateways using Shopify Payments. We accept:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover
- Express Options: Shop Pay, Apple Pay, Google Pay, PayPal

Shipping & Fulfillment

How much does shipping cost? We offer free standard shipping on orders delivered across the United States.
Will I receive order confirmation and tracking? Yes. You will receive an immediate order confirmation email with your purchase receipt right after checkout. Tracking details are sent as soon as your order is prepared for carrier dispatch.

Support & Inquiries

How can I get technical assistance before placing an order? High-ticket autonomous hardware requires careful evaluation. We invite you to contact us with any technical inquiries regarding payload, reach, repeatability, or integration requirements before purchasing.
How do I contact customer support? Our team is available Monday through Friday, 9:00 AM – 5:00 PM EST. We aim to respond within one business day.
- Email: support@technowrld.com
- Phone: (203) 501-0726
- Mailing Address: Techno Wrld, 1 Clairann Dr, Danbury, CT 06811, United States