Shipping policy

Effective Date: September 3, 2026

1. Introduction

At Techno Wrld ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, technowrld.com.

Fulfillment Notice: Orders are fulfilled and shipped directly from our supplier fulfillment centers.

Product Availability: The collaborative robots and related equipment listed on our site are stocked at our supplier fulfillment centers and are available to order. We confirm current availability and lead time with our supplier at the time each order is placed, and we will notify you promptly of your estimated ship date. If a unit is temporarily unavailable, we will contact you within 24 hours of order placement with an estimated availability date and the option to cancel for a full refund.

2. Shipping Destinations

  • Countries We Ship To: United States. Please note that shipping is not currently available for international destinations.

  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping: Shipping is free on all orders shipped within the United States. There are no hidden fees, and the $0 shipping charge will be visible at checkout before you complete your purchase.

4. Order Processing Time

  • Handling Time: Orders are processed within 1–2 business days. Orders are fulfilled Monday through Friday (excluding holidays).

  • Order Cut-Off Time: The order cut-off time is 5:00 PM EST. Orders placed before this time will begin processing the same day.

  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

  • Backorders: If an item is backordered, we will notify you within 24 hours of order placement with an estimated availability date.

5. Estimated Delivery Time

  • Transit Time: 3–5 business days for all US destinations. Orders are shipped Monday through Friday.

  • Total Estimated Delivery Time: 4–7 business days from the date your order is placed (1–2 days handling + 3–5 days transit).

Note: Delivery times are estimates and may vary due to factors beyond our control, such as severe weather conditions or carrier delays.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable domestic carriers to ensure your package arrives safely. Carrier selection varies based on supplier locations and optimal delivery times.

  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has shipped, you will receive an email containing your tracking number, carrier details, and tracking instructions. You can track your package directly on the carrier's website using the link provided in your confirmation email.

If you have questions or need assistance with tracking, please contact our Customer Service team at support@technowrld.com.

8. Delivery Issues

  • 8.1 Delayed or Lost Packages

    • Delayed Delivery: If your package is delayed beyond the total estimated delivery window, please reach out to us at support@technowrld.com.

    • Lost Packages: If your tracking indicates the package was delivered but you have not received it:

      1. Verify the shipping address provided on your receipt.

      2. Check with neighbors or building management.

      3. Contact us for further assistance so we can open an investigation with the carrier.

  • 8.2 Damaged Packages

    If your package arrives damaged, please take photos of the damaged packaging and items and contact us within 7 days of delivery at support@technowrld.com. Damaged items are eligible for a full refund or replacement, with return shipping covered by us.

9. Missing Items

If any items are missing from your order, please contact us within 7 days of receiving your package with your order number and details of the missing item(s). We will investigate immediately and send out the missing items or issue a refund.

10. Return and Refund Policy Summary

  • Returns are accepted within 30 days of receiving your order for both defective and non-defective products.

  • Non-defective returns must be unused, in original packaging, with all tags attached.

  • Customers are responsible for return shipping costs on change-of-mind returns.

  • No restocking fees apply to any returns.

  • Refund processing time is 5–7 business days after we receive and inspect the returned item.

11. Incorrect Address

Please ensure all shipping information is correct before completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

12. Contact Information

Techno Wrld

  • Email: support@technowrld.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

  • Response Time: Within 1 business day