Refund policy

Effective Date: September 3, 2026

1. Overview

Return Window: 30 days from the date of delivery

Ship-Back Window: Returned items must be shipped within 7 days after the return authorization is issued.

Accepted Condition:
For change-of-mind returns, products must be unused, undamaged, and returned in their original packaging with all accessories, manuals, labels, and components included.

Defective, damaged, or incorrect products may be returned in the condition in which they were received.

Return Method: By mail using a trackable shipping carrier such as USPS, UPS, or FedEx.

Change-of-Mind Return Shipping: Customer is responsible for return shipping costs.

Restocking Fee: A 25% restocking fee based on the product/order value applies to eligible change-of-mind and non-defective returns.

Defective, Damaged, or Incorrect Items: No restocking fee applies when a return is caused by an item arriving defective, damaged, or incorrect.

Refund Processing Time: 5–7 business days after the returned item has been received and inspected.

Refund Method: Original payment method.

Exchanges: Available for defective, damaged, or incorrect items.

2. Scope

This Return and Refund Policy applies to purchases made through Techno Wrld at technowrld.com and shipped to customers within the United States.

3. Contact Information

For return or refund assistance, please contact our Customer Service team:

Email: support@technowrld.com
Phone: (203) 501-0726
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST

4. Return Eligibility

Customers may request a return within 30 days of delivery, subject to the conditions below.

We accept eligible returns for both defective and non-defective products.

4.1 Change-of-Mind / Non-Defective Returns

For a change-of-mind return:

The return must be requested within 30 days of delivery.
The product must be unused and undamaged.
The product must be returned in its original packaging.
All accessories, manuals, labels, components, and included materials must be returned.
Proof of purchase is required.
The customer is responsible for return shipping costs.
A 25% restocking fee applies.

4.2 Defective, Damaged, or Incorrect Products

If an item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery.

Please provide your order number and, where appropriate, photos or videos showing the issue.

For approved defective, damaged, or incorrect-item returns:

Techno Wrld will cover the approved return shipping cost.
No 25% restocking fee will apply.
We will provide a replacement, exchange, or refund as appropriate.

5. Return Process

5.1 Requesting a Return

Please provide:

Your order number
The item being returned
The reason for the return
Supporting photographs or videos when reporting damaged, defective, or incorrect merchandise

After reviewing your request, we will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.

5.2 Preparing the Return

Package the product securely and include all applicable accessories, manuals, components, and original packaging.

For change-of-mind returns, the customer is responsible for obtaining and paying for a trackable return shipping label.

5.3 Shipping the Return

Returns should be sent using a trackable carrier such as USPS, UPS, or FedEx.

Once return authorization has been issued, the item must be shipped within 7 days.

Do not send products back without first contacting Techno Wrld for return instructions.

6. Return Shipping Costs and Restocking Fees

Change-of-Mind / Non-Defective Returns

The customer is responsible for return shipping costs.

A 25% restocking fee based on the value of the returned product/order applies to approved change-of-mind and non-defective returns.

The applicable restocking fee will be deducted from the refund amount.

Defective, Damaged, or Incorrect Items

For approved returns resulting from an item arriving defective, damaged, or incorrect:

Techno Wrld will cover the approved return shipping expense.
No restocking fee will be deducted.

7. Specific Return Conditions

7.1 Change-of-Mind Returns

Eligible items may be returned within 30 days of delivery if they meet the conditions stated in this policy.

Once the return is received and approved, the customer will receive a refund to the original payment method minus the applicable 25% restocking fee.

Original return shipping costs paid by the customer are not refundable.

7.2 Defective or Damaged Products

Please notify us within 7 days of delivery if an item arrives damaged or defective.

We may request photographs, video, packaging information, or other reasonable documentation to verify the issue.

For an approved claim, we will arrange an appropriate replacement, exchange, or refund without charging a restocking fee.

7.3 Incorrect Product Received

If you receive a product different from what you ordered, contact us within 7 days of delivery.

Techno Wrld will arrange for the incorrect product to be returned at our expense and provide the correct product or another appropriate resolution at no additional cost.

No restocking fee applies to an incorrect-item return.

7.4 Product Not Received

If your order has not arrived within the delivery timeframe communicated for your order, please contact us.

We will investigate the shipment with the applicable carrier. If the shipment is confirmed lost, we will provide an appropriate replacement or refund.

7.5 Order Cancellation

Orders may be cancelled for a full refund if the cancellation request is received before the order enters processing or shipment.

If an order has already entered processing or has shipped, cancellation may no longer be possible. After delivery, the applicable return terms in this policy will apply.

8. Refunds

8.1 Inspection and Approval

Refunds are processed after the returned product has been received and inspected.

We will notify you regarding the approval or rejection of your return.

8.2 Refund Amount

For eligible change-of-mind and non-defective returns, the refund amount will be calculated after deducting the applicable 25% restocking fee.

For approved defective, damaged, or incorrect-item returns, no restocking fee will be deducted.

8.3 Refund Processing Time

Approved refunds will be submitted to the original payment method within 5–7 business days after inspection.

Your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account.

8.4 Partial Refunds

A reduced or partial refund may apply where an eligible returned item has missing accessories, components, manuals, packaging, or other materials, provided the issue was not caused by Techno Wrld.

Any applicable adjustment will be communicated after inspection of the returned product.

9. Exchanges

Exchanges are available for approved defective, damaged, or incorrect products.

To request an exchange, contact:

support@technowrld.com

10. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

Custom or personalized products
Products clearly marked as Final Sale

This does not limit remedies that may apply when a product arrives defective, damaged, or incorrect.

11. Return Timeline Summary

Request a return: Within 30 days of delivery.

Report a damaged, defective, or incorrect item: Within 7 days of delivery.

Ship an authorized return: Within 7 days after return authorization is issued.

Refund processing: 5–7 business days after the returned item has been received, inspected, and approved.

The 7-day reporting period for damaged, defective, or incorrect items is separate from the 30-day change-of-mind return window.

12. Legal Rights

This Return and Refund Policy does not limit any rights customers may have under applicable federal or state consumer protection laws.

13. Questions and Support

Techno Wrld
Operated by Walker Commerce LLC

Website: technowrld.com
Email: support@technowrld.com
Phone: (203) 501-0726
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST